Last updated: January 30, 2026
IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER. IT AFFECTS YOUR LEGAL RIGHTS AS DETAILED IN THE ARBITRATION AND CLASS ACTION WAIVER SECTION BELOW. PLEASE READ CAREFULLY.
Liaison, Inc and its affiliates (collectively, "Liaison," "our," "us," or "we") operate websites, provide products and services through mobile and other applications, and develop software. We refer to these as “platform,” "sites," "services," or "our sites and services."
As used in these TOU, references to our "Affiliates" include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.
PLEASE READ THE TERMS THOROUGHLY AND CAREFULLY. BY USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU MAY NOT ACCESS OR USE THE PLATFORM.
These terms, including any schedules and supplemental terms (collectively, these "Terms of Use" or this "TOU") applies to our sites and services on which we display or post a direct link to this TOU. If there is any conflict between this TOU and any supplemental terms to a site or service, the supplemental terms will control. This TOU does not apply to those sites and services that do not display or link to this TOU, or that have their own terms of use.
By using our sites or services, you agree to these Terms of Use (“TOU”) as a binding contract with Liaison. We may update these TOU at any time without notice. You are responsible for reviewing them, and continued use means you accept the updated terms. If you do not agree, you must stop using the Platform immediately; any continued use is unauthorized. By using the Platform, you acknowledge the risks of engaging third-party services (including scams, poor work, or harm) and agree that Liaison does not vet, supervise, or insure providers and is not responsible for those risks.
These TOU govern your access to and use of the Platform and any services exchanged between users. “You” refers to the individual using the Platform and their heirs, successors, and assigns. If you use the Platform on behalf of an entity, you represent that you have authority to bind it, and “you” refers to that entity and its agents. “Affiliates” includes our owners, subsidiaries, officers, directors, partners, suppliers, sponsors, advertisers, and others involved in operating or delivering the Platform.
You are also required to comply with, and to ensure compliance with, all laws, ordinances and regulations applicable to your activities on our sites and services.
Unless expressly permitted by supplemental terms, our sites and services are intended for general audiences 18 years of age and older, and access or use by anyone younger is not authorized.
These TOU grant you a limited, revocable, non-exclusive license to access and use the Platform solely as permitted by these Terms. You may not copy, modify, distribute, sell, create derivative works from, publicly display, or otherwise exploit the Platform or its content except as expressly allowed. No rights or licenses are granted by implication; all rights not expressly granted are reserved by Liaison and its licensors.
YOUR REMEDY FOR DISSATISFACTION WITH OUR SITES AND SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH OUR SITES, IS TO STOP USING THESE SITES AND SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF OUR SITES AND SERVICES.
Your use of the Platform is also governed by our Privacy Policy and, where applicable, our SMS Terms and Conditions, both incorporated by reference. Some features or products may be subject to additional terms or policies. If those terms conflict with these TOU, the specific terms control for that feature or product.
As noted above, the use of certain of our sites and services also have supplemental terms based on the subject matter and content of the specific site or services, including our sites and services set forth below. You can find the supplemental terms governing those specific sites and services below:
Children’s & Minors’ Information; Provider, Organization & Parent Responsibilities
Booking Platform: Customer Release and Waiver of Liability
Payments, ACH, Financial Services Terms
Management System (Point of Sale, Bookings, CRM, etc.) Terms of Service
Health Sites and Services Terms
Legal Sites and Services Terms
"Platform" encompasses all websites, mobile or other applications, software, processes, video consultations, subscription services, and other services offered by or through Liaison.
"Service Professional" or "Professional" or "Subscriber" denotes a User who is registered to utilize the Platform to propose, deliver, get paid for, or facilitate the delivery of Pro Services. Within the Platform, Service Professionals are often referred to as “pros.”
"Consumer": A User registered to find, book, request, pay for, review, or otherwise receive services from Service Professionals (also referred to as “customers”).
"User" identifies an individual or entity that either finishes the account registration process with Liaison, adheres to its Terms, takes advantage of the services on the Platform, or submits or obtains a request via our sites. This includes, but isn’t limited to, Service Professionals and Consumers.
"Content": All materials available on or through the Platform, including text, images, audio, video, software, messages, schedules, reviews, and related data.
"User Content" constitutes all Content that is submitted, posted, uploaded, published, or transmitted by any User or other user of the Platform, such as photos, profile details, descriptions, postings, reviews, requests, messages, and payments, excluding Liaison Content and Feedback.
"Liaison Content" is the Content made available by Liaison on or through the Platform, which includes Content licensed from third parties but excludes User Content.
"Collective Content" is defined as the combination of User Content and Liaison Content.
"Fee" signifies an amount that Liaison charges a User in relation to the Platform.
"Pro Services" describes the services that are listed, quoted, scheduled, offered, executed, or provided by Service Professionals, or sought, scheduled, purchased, or received by Consumers, via the Platform.
We may, but are not required to, monitor, regulate, remove, restrict, or enforce rules regarding any content, accounts, or conduct on the Platform, in any manner and at any time, with or without notice. We may use automated or manual methods and may suspend or terminate content, access, or accounts at our sole discretion. Our failure to act in one instance does not waive our right to act in others.
Any moderation or enforcement actions (or inaction) are voluntary and undertaken in good faith. Neither Liaison nor its representatives are liable for any failure to monitor, remove, restrict, or address content, conduct, or alleged violations.
Our representatives have no authority to make binding promises or guarantees about moderation, enforcement, or resolving issues. Any statements to the contrary are nonbinding and unenforceable. All content reflects the views of the poster only, not Liaison, and we do not guarantee its accuracy or reliability.
We also have the right in our sole discretion to limit, modify, interrupt, suspend or discontinue all or any portions of our sites and services at any time without notice. We and our representatives will not be liable for any such limitations, modifications, interruptions, suspensions or discontinuance, or any purported losses, harm or damages arising from or related thereto.
We may modify, suspend, or discontinue any part of the Platform at any time without notice and are not liable for any resulting loss or damage.
We do not control or endorse User Content and are not responsible for it. You are solely responsible for evaluating, using, and relying on any User Content and for conducting any necessary due diligence. You are fully responsible for all content you post or transmit, including content posted through your account, and for ensuring it does not infringe the rights of others.
Prohibited content includes, without limitation: illegal content; content facilitating illegal goods or services; offensive, defamatory, threatening, hateful, or pornographic content; disclosure of others’ personal or confidential information; false or fraudulent content; malware or malicious code; spam or unsolicited promotions; and content promoting tools or services that violate these Terms. Additional prohibitions in supplemental terms are incorporated by reference.
By posting content, you grant Liaison a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, distribute, display, sell, and create derivative works from that content, and to enforce rights against unauthorized use. This license survives account termination. Liaison does not claim ownership of your User Content, and you retain all rights to use it. Private messages will not be used in public advertising.
We may provide artificial intelligence tools and products (“AI Services”) that generate content based on prompts submitted by you or your end users (“Input”) and produce generated results (“Output”). AI Outputs are generated automatically and may be inaccurate, incomplete, misleading, unlawful, infringing, or inappropriate, including for medical, legal, or financial use. Liaison makes no warranties regarding any Output and is not responsible for its accuracy, legality, quality, or suitability. Outputs may be similar or identical to those generated for others.
You are solely responsible for reviewing, using, publishing, or displaying any Output and for informing your end users of their obligation to do the same. Outputs are suggestions only and do not reflect Liaison’s views. Inputs are treated as User Content. Any Output you use is also treated as your User Content. Liaison does not claim ownership of Outputs, except for any pre-existing Liaison intellectual property contained in them, and is not liable for any use of AI Services or Outputs.
You grant Liaison a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use Inputs and Outputs to operate, improve, secure, and ensure legal compliance of the AI Services, including sharing with service providers.
AI Services may rely on third-party providers. Your use of AI Services is subject to their policies, and you are responsible for ensuring your end users comply with them.
Liaison may create and use aggregated, anonymized data derived from your use of the Platform for any lawful business purpose, during and after your use of the services, including product improvement and analytics. Such data will not identify you or your customers and will comply with applicable law and any applicable Business Associate Agreement.
Liaison may monitor and analyze User and Customer Data (including messages, reviews, surveys, and activity) to operate, improve, personalize, and secure the Platform and to enforce our Acceptable Use Policy. This may include session replay, transcription, cookies, pixels, and similar tracking technologies. Third-party tools you choose to use with the Platform may also collect and analyze such data under their own terms, and you are responsible for their use.
Liaison may collect publicly available content you own or control from external platforms to help build your profile. This content will not be publicly displayed until you accept our Terms and Privacy Policy. You may remove or request removal of this content at any time. Once you accept the Terms and approve your profile, any such content becomes your User Content and is governed by these Terms. You are solely responsible for ensuring your content does not infringe the rights of others and for any resulting liability.
Liaison does not control or endorse users or their conduct and is not responsible for them. You are solely responsible for your interactions with other users and for conducting any due diligence you deem necessary. You are responsible for your own conduct and for all activity that occurs through your account.
These rules apply to all users unless we expressly agree otherwise in writing. Any exception is granted solely at Liaison’s discretion.
Postings
You may not bypass or attempt to bypass any technical restrictions on posting or messaging. This includes using multiple or fake accounts, emails, IP addresses, phone numbers, proxies, CAPTCHA circumvention, automation, obfuscation, URL masking, content spinning, or similar techniques. You may post content only on your own behalf. Posting by third parties, or allowing others to post for you, is prohibited.
Automated posting is strictly prohibited. All content must be posted manually. You may not develop, sell, distribute, or use tools or services that automate posting. Anyone who does so is liable for all resulting access or use of the Platform.
Affiliate marketing is prohibited. You may not post content or communicate with users for affiliate marketing purposes under any circumstances.
You may use the Platform without registering, but if you create an account, you may have only one account per site and may post content only on your own behalf. Accounts must be created personally and manually; automated account creation, CAPTCHA circumvention, account sharing, or creating accounts for others is prohibited. Buying, selling, or transferring accounts without Liaison’s written consent is not allowed.
You may register using third-party credentials. You agree to provide accurate, current information and keep it updated.
You are solely responsible for safeguarding your login credentials and for all activity on your account. You must notify Liaison immediately of any unauthorized use. Liaison is not liable for losses resulting from unauthorized access, and you are responsible for losses caused by your failure to comply with these Terms.
You must be at least 18 years old and legally able to enter binding agreements to use the Platform. By using the Platform, you represent that you meet these requirements. Service Professionals represent and warrant that they and anyone acting on their behalf are properly qualified, licensed, insured, bonded, and legally authorized to provide their services, and that they comply with all applicable laws and regulations, including privacy and communications laws.
Liaison does not provide or warrant Pro Services. All Pro Services are offered and performed solely by independent Service Professionals. Liaison’s role is limited to facilitating listings, communications, bookings, and payments. Use of the Platform does not guarantee work for Service Professionals or outcomes for Consumers.
Service Professionals are customers of Liaison, not employees, agents, contractors, partners, or joint venturers. Liaison does not control how, when, or whether Pro Services are provided.
Liaison may obtain background or compliance reports on Service Professionals as permitted by law and may restrict, suspend, or terminate accounts based on those results, with or without notice. By registering, Service Professionals authorize such checks and agree to report any material criminal convictions occurring after issuance.
These rules apply to all users unless Liaison expressly agrees otherwise in writing.
You may not access or use the Platform in any way that is harmful, disruptive, deceptive, unlawful, or inconsistent with these Terms. Prohibited activities include, without limitation:
Impersonating others, misrepresenting your identity, qualifications, services, or project details, or posting content in inappropriate categories
Collecting or harvesting user data or personal information
Copying, scraping, aggregating, framing, redistributing, or creating derivative works from the Platform or its content by any means, including bots, crawlers, scrapers, or automated tools, except for limited search engine indexing permitted by Liaison
Developing, using, or offering tools or services that access, automate, interact with, or circumvent Platform systems, security measures, posting controls, CAPTCHAs, verification, or payments
Reverse engineering, decompiling, or attempting to extract source or object code
Interfering with Platform performance, infrastructure, reviews, ratings, or user experience
Violating applicable laws or third-party rights, including intellectual property, privacy, or publicity rights
Bypassing required payment flows, manipulating fees, charging outside the Platform when prohibited, or engaging in fraud or deceptive payment practices
Sending unwanted communications after a stop request
Recruiting, soliciting, or contacting users for off-platform purposes not intended by the Platform
Advertising or offering services that are inappropriate, unsupported, misleading, illegal, inaccessible, competitive with Liaison, or otherwise prohibited
Posting abusive, hateful, harassing, obscene, defamatory, threatening, or discriminatory content
Creating or using multiple accounts without authorization
Failing to perform agreed Pro Services without justification
Engaging in spam, affiliate marketing, scams, pyramid schemes, or similar conduct
Any attempt to engage in, assist, or enable prohibited activities—whether successful or not—is a violation of these Terms.
Any access, copying, or use of the Platform or its content that violates these Terms is unauthorized. Circumventing technological or security measures (including CAPTCHAs and verification systems) is expressly prohibited.
No Unauthorized Copying or Scraping: Except as expressly permitted in a written agreement, no automated or manual method (including but not limited to bots, scrapers, crawlers, harvesters, or data mining tools) may access, copy, store, display, or otherwise use any part of our sites and services.
Limited Exception for Search Engines: General-purpose internet search engines and noncommercial public archives may access our sites solely for indexing purposes, provided they (a) supply a direct hyperlink to the relevant content; (b) access from a stable IP with an identifiable agent; and (c) comply with our robots.txt. We may revoke this exception at any time, at our sole discretion.
AI and Machine Learning Restrictions:
Artificial intelligence systems, machine learning models, or automated agents may only access or use our content if they provide clear, visible, and direct attribution to our Platform for each use. Attribution must appear as an apparent hyperlink (e.g., a standard blue clickable link visible to end-users, not hidden in metadata or obscured).
No AI system may use our content to train, fine-tune, or derive datasets or derivative works without our express prior written permission.
Caching, storing, or reproducing our content for later model training or commercial exploitation is prohibited.
Any unauthorized use of our content by AI systems or automated agents will subject the violating party to liquidated damages of:
Five million dollars ($5,000,000 USD) for the first occurrence, and
One million dollars ($1,000,000 USD) for each subsequent occurrence.
By accessing our sites and services, you acknowledge and agree that automated systems, including AI agents, are capable of reading and complying with these Terms. Failure to do so constitutes a willful violation.
You may not bypass, disable, or manipulate any technical or contractual measure that restricts access to our sites and services, including but not limited to CAPTCHAs, phone verification, paywalls, or account requirements. Cached copies of our pages on your servers or systems constitute “copies” under copyright law.
In addition to liquidated damages, we reserve the right to pursue:
Injunctive relief (immediate court orders to halt violations),
Recovery of actual damages, attorneys’ fees, and costs,
Permanent bans of accounts, IP addresses, and agents associated with violations, and
Referral to government authorities for prosecution under applicable computer crime, anti-hacking, and intellectual property laws.
Liaison is not a party to, and has no responsibility or liability for, any interactions, communications, transactions, or disputes between you and any other user or third party. You are solely responsible for your interactions and for conducting any due diligence you deem necessary.
Liaison may offer tools to help users resolve disputes independently. In limited cases, you agree to participate in good-faith mediation or neutral dispute resolution at Liaison’s request, but Liaison has no obligation to intervene or resolve disputes.
The Platform may contain links to third-party websites or resources. Liaison does not control, endorse, or assume responsibility for any third-party sites, content, products, or services. Your use of third-party websites is at your own risk and subject to their terms and policies. Liaison may block links to the Platform at any time in its discretion.
Liaison may charge fees for content postings, features, products, services, or licenses. You are responsible for all fees incurred through your account and authorize Liaison or its payment processors to charge your selected payment method.
Unless stated otherwise, fees are in U.S. dollars and exclusive of applicable taxes or third-party payment or currency conversion fees. Except as required by law or expressly stated, all fees are nonrefundable. Liaison may refuse or cancel any transaction at its discretion.
Any relationship or transaction with a Consumer is solely between you and the Consumer. You are fully responsible for service delivery, communications, scheduling, refunds, chargebacks, disputes, and outcomes. Liaison is not liable for these interactions and may assist only at its discretion. You agree to indemnify and hold Liaison harmless from any claims or losses arising from your dealings with Consumers.
When we connect you with a consumer or “customer,” or when you get an online booking from us or any of your own channels, the resulting relationship and any services provided are strictly between you and the customer. You accept full responsibility for all aspects of that relationship, including—but not limited to—communications, service delivery, scheduling, no-shows, rescheduling, refunds, chargebacks, and dispute resolution. While we may, in our sole discretion, assist with mediation or provide guidance, we do not assume responsibility or liability in any way for outcomes stemming from your interactions with the customer. You agree to indemnify and hold us harmless from any claims, losses, or liabilities arising from your dealings with customers, including without limitation claims related to refunds, chargebacks, or customer dissatisfaction.
Provider Responsibilities.
Service Providers must keep availability, service areas, scheduling settings, and contact details accurate at all times and promptly respond to bookings or leads. Failure to do so may result in reduced visibility, suspension, or termination.
No-Shows, Cancellations, and Failed Conversions.
If a customer cancels, no-shows, or becomes unresponsive, you must make good-faith efforts to re-engage, including at least two documented contact attempts within 48 hours and offering reasonable alternative times within 7 days. Where permitted by law and your posted terms, you may charge cancellation or no-show fees.
Non-Refundable Fees.
All fees paid to Lessons.com for leads, bookings, or introductions are non-refundable. Fees represent opportunities, not guaranteed work. Lessons.com does not guarantee conversion, completion, or revenue.
Limited Credit Eligibility.
At its sole discretion, Lessons.com may issue account credits only (no cash refunds) for verifiably invalid leads due to unreachable contacts, duplicates, out-of-area/category bookings, or fraud. Credits are not issued for customer cancellations, provider-side issues, or low conversion rates. Credits are limited to the original fee amount and may expire.
Evidence and Reporting Requirements
To request a credit, you must submit a support ticket within seven days of the failed booking or lead, including supporting documentation such as screenshots of messages, call logs, or email threads. Late or incomplete submissions will be denied. Talo may verify with the customer before granting any credit.
Enforcement and Monitoring
Talo may monitor compliance using Platform data (message logs, booking confirmations) and deny credits if your efforts appear insufficient. Repeated failures to maintain availability, engage customers, or provide documentation may result in suspension, termination, or reduced visibility in search and booking results.
Dispute Resolution
Any disputes under this section will be resolved according to the Arbitration provisions of these Terms. Service Providers waive any right to bring or participate in class actions related to booking conversions.
You agree to indemnify, defend, and hold harmless Liaison and its representatives from any third-party claims, damages, losses, or expenses (including attorneys’ fees) arising from: (a) your content; (b) activity through your account or your interactions with others; (c) your use of or reliance on User Content; or (d) your violation of these Terms, including claims involving scams, fraud, or misconduct. Liaison may assume exclusive control of the defense at its own expense, and you agree to cooperate.
You may not use the Platform for unlawful, fraudulent, deceptive, or harmful purposes, including impersonation, misrepresentation, scams, circumvention of security or payment systems, or creation of multiple accounts to exploit the Platform.
Liaison may investigate suspected violations and take any action it deems appropriate, including suspending or terminating accounts, withholding funds, and reporting matters to authorities. You authorize Liaison to cooperate with law enforcement and regulators and to disclose account or transaction information as required by law or to protect Liaison and its users. You agree to indemnify and hold Liaison harmless from any losses or claims arising from fraud, scams, or other prohibited conduct connected to your account.
YOUR ACCESS TO, USE OF AND RELIANCE ON OUR SITES AND SERVICES AND CONTENT ACCESSED THROUGH OUR SITES AND SERVICES IS ENTIRELY AT YOUR OWN RISK. OUR SITES AND SERVICES (INCLUDING, WITHOUT LIMITATION, THE WEBSITES, PROGRAMS, SERVICES, FORUMS AND CONTENT ACCESSED THROUGH THE WEBSITES, PROGRAMS, SERVICES AND FORUMS) IS PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND.
ALL EXPRESS AND IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS) ARE EXPRESSLY DISCLAIMED.
WITHOUT LIMITING THE FOREGOING, WE ALSO DISCLAIM ALL WARRANTIES FOR OR WITH RESPECT TO: (A) THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY AND PERFORMANCE OF OUR SITES AND SERVICES AND CONTENT ACCESSED THROUGH OUR SITES AND SERVICES; (B) COMPUTER WORMS, VIRUSES, SPYWARE, ADWARE AND ANY OTHER MALWARE, MALICIOUS CODE OR HARMFUL CONTENT OR COMPONENTS ACCESSED, RECEIVED OR DISSEMINATED THROUGH, RELATED TO OR AS A RESULT OF OUR SITES AND SERVICES OR CONTENT ACCESSED THROUGH OUR SITES AND SERVICES; AND/OR (C) ANY TRANSACTIONS OR POTENTIAL TRANSACTIONS, GOODS OR SERVICES PROMISED OR EXCHANGED, INFORMATION OR ADVICE OFFERED OR EXCHANGED, OR OTHER CONTENT, INTERACTIONS, REPRESENTATIONS OR COMMUNICATIONS THROUGH, RELATED TO OR AS A RESULT OF USE OF OUR SITES AND SERVICES OR CONTENT ACCESSED THROUGH OUR SITES AND SERVICES (INCLUDING, WITHOUT LIMITATION, ACCESSED THROUGH ANY LINKS ON OUR SITES AND SERVICES OR IN CONTENT).
YOU ACKNOWLEDGE AND AGREE THAT LIAISON DOES NOT HAVE AN OBLIGATION, BUT RESERVES THE RIGHT FOR ANY REASON, TO (A) MONITOR OR REVIEW USER CONTENT; OR (B) FOR ANY PERMISSIBLE PURPOSE, CONDUCT IDENTITY VERIFICATION, BACKGROUND (INCLUDING CRIMINAL BACKGROUND) OR REGISTERED SEX OFFENDER CHECKS ON ANY USER, INCLUDING BUT NOT LIMITED TO SERVICE PROFESSIONALS AND CONSUMERS. While Liaison may conduct optional background checks on Service Professionals, these are not comprehensive, guaranteed, or ongoing. Consumers must independently verify Service Professionals' credentials, references, and suitability. Liaison disclaims all liability for any inaccuracies in background reports or failures to detect risks.
NOTWITHSTANDING THE PREVIOUS STATEMENTS, LIAISON, ALONG WITH ITS AFFILIATES AND SUBSIDIARIES, AS WELL AS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS, EXPRESSLY RENOUNCE ALL WARRANTIES. THIS INCLUDES, BUT IS NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, APPROPRIATENESS FOR A SPECIFIC USE, UNDISTURBED ENJOYMENT, OR NON-INFRINGEMENT. FURTHERMORE, ANY WARRANTIES THAT MAY HAVE DEVELOPED THROUGH REGULAR CONDUCT, DEALING, OR TRADE USAGE; ANY PROMISES, GUARANTEES, OR ASSERTIONS RELATED TO THIS PLATFORM OR THE PRO SERVICES PROVIDED ON OR VIA THIS PLATFORM; AND ANY WARRANTIES CONCERNING THE INTEGRITY, RELEVANCE, VERACITY, PRECISION, OR COMPREHENSIVENESS OF ANY DATA OR MATERIAL ON THE PLATFORM, INCLUDING ALL COLLECTIVE CONTENT, ARE EXPLICITLY DISCLAIMED. LIAISON DOES NOT GUARANTEE THAT THE PLATFORM OR PROFESSIONAL SERVICES (PRO SERVICES) WILL ALIGN WITH YOUR SPECIFIC NEEDS, NOR WILL THEY BE UNINTERRUPTED, SECURE, OR WITHOUT ERRORS. NO RESPONSIBILITY IS ASSUMED BY LIAISON FOR ANY HARM TO YOUR COMPUTER OR OTHER POSSESSIONS RESULTING FROM YOUR USE OF THE PLATFORM. FURTHERMORE, LIAISON WILL NOT BE HELD ACCOUNTABLE FOR ANY LOSS OR HARM OF ANY SORT STEMMING FROM THE UTILIZATION OF ANY DATA, CONTENT, OR MATERIALS MADE AVAILABLE VIA THE PLATFORM. THIS INCLUDES DEFAMATORY, OFFENSIVE, OR ILLEGAL BEHAVIOR BY THIRD PARTIES. NO ASSURANCE IS GIVEN, AND NOTHING SAID OR WRITTEN BY LIAISON OR THROUGH THE PLATFORM WILL ESTABLISH A WARRANTY NOT CLEARLY STATED HEREIN.
AS A USER OF THE PLATFORM, YOU ARE EXCLUSIVELY RESPONSIBLE FOR ALL COMMUNICATIONS AND ENGAGEMENTS WITH OTHER USERS OR PEOPLE YOU COME INTO CONTACT WITH AS A RESULT OF USING THE PLATFORM. THIS RESPONSIBILITY ENCOMPASSES INTERACTIONS WITH CONSUMERS, SERVICE PROFESSIONALS, OR RECIPIENTS OF SERVICES. LIAISON NEITHER ATTEMPTS TO AUTHENTICATE THE STATEMENTS OF PLATFORM USERS NOR SCRUTINIZES OR EVALUATES ANY PRO SERVICES. THERE ARE NO WARRANTIES OR REPRESENTATIONS MADE BY LIAISON CONCERNING THE BEHAVIOR OF PLATFORM USERS OR THEIR COMPATIBILITY WITH CURRENT OR FUTURE USERS. IF YOU CHOOSE TO MEET IN PERSON OR OFFLINE, OR IF YOU PROVIDE OR RECEIVE PRO SERVICES, YOU AGREE TO EXERCISE REASONABLE CARE IN ALL DEALINGS AND COMMUNICATIONS WITH OTHER PLATFORM USERS AND INDIVIDUALS. LIAISON CATEGORICALLY RENOUNCES ALL LIABILITY FOR ANY ACTS OR FAILURES BY ANY USERS OR THIRD PARTIES.
LASTLY, LIAISON MAY GIVE PHONE NUMBERS AND EMAILS PROVIDED BY CONSUMERS TO SERVICE PROFESSIONALS IN RELATION TO A REQUEST. HOWEVER, THESE NUMBERS ARE UNVERIFIED, AND LIAISON DOES NOT ASSURE OR REPRESENT THEIR ACCURACY.
THESE DISCLAIMERS WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. Some jurisdictions do not allow disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers as to implied warranties may not apply.
YOU RECOGNIZE AND CONSENT THAT, IN ACCORDANCE WITH THE FULLEST EXTENT ALLOWED BY LAW, ANY RISKS STEMMING FROM YOUR INTERACTION WITH AND UTILIZATION OF THE PLATFORM AND COLLECTIVE CONTENT, AS WELL AS YOUR ENGAGEMENT IN OFFERING OR RECEIVING PRO SERVICES VIA THE PLATFORM OR YOUR REQUESTS FOR SUCH SERVICES, AND ANY CONTACT YOU MAY HAVE WITH OTHER LIAISON USERS OR THIRD-PARTIES, WHETHER ONLINE OR IN PERSON, ARE ENTIRELY YOUR RESPONSIBILITY. WE AND OUR REPRESENTATIVES WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY ACCESS TO, USE OF OR RELIANCE ON OUR SITES AND SERVICES OR CONTENT ACCESSED THROUGH OUR SITES AND SERVICES BY YOU OR ANYONE ELSE, OR FOR ANY TRANSACTIONS, COMMUNICATIONS, INTERACTIONS, DISPUTES OR RELATIONS BETWEEN YOU AND ANY OTHER PERSON OR ORGANIZATION ARISING OUT OF OR RELATED TO OUR SITES AND SERVICES OR CONTENT ACCESSED THROUGH OUR SITES AND SERVICES, INCLUDING BUT NOT LIMITED TO LIABILITY FOR INJUNCTIVE RELIEF AS WELL AS FOR ANY HARM, INJURY, LOSS OR DAMAGES OF ANY KIND INCURRED BY YOU OR ANYONE ELSE (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, STATUTORY, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF WE OR OUR REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF, BUT IS NOT RESTRICTED TO, WHETHER THE ALLEGED LIABILITY, HARM, INJURY, LOSS OR DAMAGES AROSE FROM AUTHORIZED OR UNAUTHORIZED ACCESS TO OR USE OF OUR SITES AND SERVICES OR CONTENT ACCESSED THROUGH OUR SITES AND SERVICES; ANY INABILITY TO ACCESS OR USE OUR SITES AND SERVICES OR CONTENT ACCESSED THROUGH OUR SITES AND SERVICES, OR ANY REMOVAL, DELETION, LIMITATION, MODIFICATION, INTERRUPTION, SUSPENSION, DISCONTINUANCE OR TERMINATION OF OUR SITES AND SERVICES OR CONTENT ACCESSED THROUGH OUR SITES AND SERVICES. NOTHING IN THESE TOU WILL AFFECT THE STATUTORY RIGHTS OF ANY CONSUMER.
THESE LIMITATIONS WILL ALSO APPLY WITH RESPECT TO DAMAGES RESULTING FROM ANY TRANSACTIONS OR POTENTIAL TRANSACTIONS, GOODS OR SERVICES PROMISED OR EXCHANGED, INFORMATION OR ADVICE OFFERED OR EXCHANGED, OR OTHER CONTENT, INTERACTIONS, REPRESENTATIONS, COMMUNICATIONS OR RELATIONS THROUGH, RELATED TO OR AS A RESULT OF OUR SITES AND SERVICES OR CONTENT ACCESSED THROUGH OUR SITES AND SERVICES (INCLUDING, WITHOUT LIMITATION, ANY LINKS ON OUR SITES AND SERVICES AND LINKS IN CONTENT ACCESSED THROUGH OUR SITES AND SERVICES).
IN NO EVENT WILL OUR OR OUR REPRESENTATIVES LIABILITY IN CONNECTION WITH ACCESS TO, USE OF OR RELIANCE ON OUR SITES AND SERVICES OR CONTENT ACCESSED THROUGH OUR SITES AND SERVICES BY YOU EXCEED THE AMOUNTS PAID BY YOU TO US, IF ANY. TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE AMOUNTS PAID BY YOU DURING THE SIX (6) MONTHS PRECEDING THE BRINGING OF ANY CLAIM, OR FIVE HUNDRED DOLLARS ($500.00), WHICHEVER IS LESS. YOU ACKNOWLEDGE AND AGREE THAT IF YOU HAVE NOT PAID PROVIDER ANY AMOUNTS IN THE SIX (6) MONTHS PRECEDING THE BRINGING OF ANY CLAIM, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE IS TO STOP USING OUR SITES AND SERVICES AND TO CANCEL YOUR ACCOUNT, IF ANY.
If you have paid nothing to Liaison, your sole remedy is to stop using the Platform.
No Liability for User Misconduct: Liaison assumes no liability for any fraud, scam, misrepresentation, injury, damage, or other harm caused by a Service Professional to a Consumer, or vice versa, including but not limited to financial loss, physical injury, property damage, or emotional distress. Users acknowledge that all risks of engaging with other users are borne solely by them.
You hereby release us and each of our representatives, and their respective subsidiaries, affiliates, successors, predecessors, assigns, heirs, service providers and suppliers, from all claims, demands and damages of every kind and nature, known and unknown, direct and indirect, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to our sites and services or content accessed through our sites and services, or any interactions with others arising out of or related to our sites and services or content accessed through our sites and services, and you expressly waive the provisions of California Civil Code Section 1542 (and any similar laws in other jurisdictions), which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."
THESE LIMITATIONS WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
Liaison may seek actual or liquidated damages, at its election, for any violation of these Terms. You agree to pay all damages caused by your violations. Where actual damages are difficult to determine, you agree to pay liquidated damages as set forth in Liaison’s Liquidated Damages Policy, which you acknowledge represents a reasonable estimate of harm and is cumulative.
You agree that violations of these Terms may cause irreparable harm. Liaison may seek immediate injunctive or equitable relief, including temporary restraining orders, preliminary or permanent injunctions, or specific performance, without limiting any other remedies.
Liaison discloses user information only as permitted by our Privacy Policy, including with user consent, as required by law, or in response to valid legal process. Requests for user identity or account information in civil matters must be made by valid subpoena.
Liaison may disclose information without prior notice if we reasonably believe it is necessary to comply with law, enforce these Terms, protect our rights or property, or protect users or others. Nothing in these Terms limits our right to comply with governmental, court, or law enforcement requests.
Upon receipt of a valid civil subpoena, Liaison will notify the affected user by email and, absent an emergency, provide a reasonable opportunity to object or move to quash. Liaison will comply with the subpoena unless it receives a court order prohibiting disclosure before the compliance deadline.
Liaison responds to valid notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (“DMCA”).
If you believe content on the Platform infringes your copyright, you must submit a DMCA notice to Liaison’s Copyright Agent that includes:
Identification of the copyrighted work claimed to be infringed (or a representative list)
Identification of the allegedly infringing material and sufficient information to locate it (including URLs, if applicable)
Your name, mailing address, phone number, and email address
A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law
A statement, under penalty of perjury, that the information is accurate and that you are the copyright owner or authorized to act on the owner’s behalf
Your physical or electronic signature
Notices must be emailed to our Copyright Agent with the subject line “DMCA Complaint.” Incomplete or noncompliant notices may not be acted upon.
Upon receipt of a valid notice, Liaison may remove or disable access to the material at its discretion. Liaison may also suspend or terminate accounts of repeat infringers.
We have established a privacy policy covering the collection, use, and disclosure of user information, which can be found here.
Liaison offers both free services (“Free Services”) and paid services (“Paid Services”), including recurring subscriptions (“Subscription Services”) and usage-based services (“A La Carte Services”).
By using Paid Services, you agree to pay all applicable fees and taxes (“Paid Service Fees”) as described in our Payment Terms. Fees may be charged to your linked debit or credit card, deducted from transaction proceeds, your account balance, or a linked bank account. Hardware-related services require payment by debit or credit card.
Subscription Fees are billed on a recurring basis until canceled. You may cancel at any time through your account settings, but fees already paid are nonrefundable, and access continues through the current billing period. Liaison may change Subscription Fees with at least 30 days’ notice; continued use constitutes acceptance.
You are solely responsible for determining, collecting, reporting, and remitting all applicable taxes related to your use of the Platform and any products or services you offer, including sales, use, VAT, GST, income, withholding, payroll, and other taxes imposed by any authority.
Liaison is not a marketplace facilitator, reseller, distributor, or tax agent, and you agree not to represent Liaison as such in any tax filings or proceedings.
Unless expressly stated, all fees are exclusive of taxes. If Liaison is legally required to collect, remit, or withhold taxes, you agree to pay them unless you provide valid exemption documentation. Liaison may deduct required withholding taxes from amounts payable to you, and such amounts will be deemed paid to you.
You agree to provide accurate, current tax information as requested and to indemnify and hold Liaison harmless from any taxes, penalties, interest, or related costs arising from your failure to comply.
Liaison does not provide tax advice. You are responsible for consulting your own tax advisor.
Liaison offers both free and optional paid features. You may create a free profile, list your services, manage bookings and clients, and accept online bookings at no cost.
Optional Marketplace features may generate new client leads. Lead fees apply only when a new client finds, contacts, or books you through the Marketplace—not for returning clients or leads from your own channels. Fees may change, and you must maintain a valid payment method to use Marketplace features. There are no commissions or booking fees for bookings made through your profile.
To manage lead fees, you may set a spending limit (“Budget”) for a defined period (“Budget Period”). Budgets are not subscriptions and may be paused or changed at any time. Budget amounts are charged upfront to your Liaison balance and applied only to actual Marketplace leads, up to your limit. Budgets automatically replenish at the start of each period unless changed. Estimated lead volume is not guaranteed.
Fees not covered by a Budget, including penalties or charges based on prior agreements, may be charged separately with your consent where required. Charge timing may vary based on usage, account history, or specific features or penalties disclosed in the Platform.
You are responsible for all applicable fees, even if your account is inactive. Unpaid fees may result in suspension or termination, and Liaison may recover overdue amounts. Fees may exclude taxes, which remain your responsibility. Except as stated in our Refund Policy, all fees are final and non-refundable.
We may, from time to time, offer access to a free or discounted leads and marketing program (the “Program”). Participation is by invitation only, subject to eligibility criteria determined solely by us, and is not guaranteed.
By participating in the Program and using Talo to manage bookings, invoices, and payment processing, you may qualify for discounted or free Marketplace lead fees based on your payment processing activity through our platform.
Step 1: Add your bookable services and enable online booking.
Step 2: Invite your customers and process payments and invoices through Talo.
Only credit card and ACH payments successfully processed through Talo count toward Program tiers. Offline payments, external processors, cash, checks, or other non-platform payment methods do not count.
Current tiers are subject to change and are based on a rolling 30-day payment activity through Talo
$4,000+ processed monthly: 100% off Marketplace lead fees
$2,500+ processed monthly: 50% off Marketplace lead fees
$1,000+ processed monthly: 25% off Marketplace lead fees
Tier qualification is calculated using criteria we determine, including (but not limited to) processing volume, payment success rates, refunds, chargebacks, disputes, reversals, and compliance history.
We reserve the right, at any time and for any reason, to modify, suspend, limit, or terminate the Program, in whole or in part; to change, add, remove, restructure, or cap Program tiers, thresholds, benefits, or eligibility requirements; to impose limits on the number, frequency, type, or availability of free or discounted leads; to adjust, introduce, or increase Marketplace lead fees; to add, modify, or increase payment processing fees, surcharges, or other fees associated with participation in or eligibility for the Program; and to remove you from the Program temporarily or permanently. Any such changes may be made with or without notice and may apply immediately, prospectively, or as otherwise permitted by law. Participation in the Program does not create any vested rights, guarantees, or expectations of continued benefits.
We may deny, suspend, or revoke Program benefits if we determine, in our sole discretion, that:
Activity is fraudulent, abusive, manipulative, or intended to artificially inflate processing volume
Payments are reversed, refunded, disputed, or subject to excessive chargebacks
Your account is not in good standing
You violate our Terms of Service, Payments Terms, Marketplace rules, or applicable law
We may retroactively adjust tier status or revoke benefits based on corrected data, reversals, disputes, or compliance reviews.
Talo’s booking tools remain free at the base level. Payment processing is optional and governed by our Payments, ACH, Financial Services Terms, which may change from time to time. Standard processing rates and any additional fees we introduce apply regardless of Program participation.
Taxes, chargebacks, refunds, disputes, and regulatory fees are your responsibility and do not count toward tier qualification.
You are not required to participate in the Program or process payments through Talo in order to use our booking software or Marketplace. You may continue to manage bookings, calendars, and client communications without enabling payment processing.
Program benefits are optional incentives and do not alter the independent nature of your business or our role as a platform provider.
By providing payment information, you authorize Liaison to store it as your “Stored Payment Method” and use it in accordance with the Liaison Agreements, including the Terms of Use and Privacy Policy. Your Stored Payment Method remains on file until you request its removal. If removed, you will be unable to pay for Pro Services or appear in Pro Service search results unless you add a new payment method.
“Liaison Advertising” (“Liaison Ads”) is a paid subscription that promotes your business across Liaison directory pages, search results, and third-party platforms such as Google and social media. Ads may appear at the top of listings, search results, questions, and professional content. Ad features may include customized messaging, contact options, and enhanced profile details.
Liaison may assign a tracking phone number to measure ad performance. Ads are shown based on your selected services, locations, and available geographic data.
Advertising availability is limited by region. If a region is fully booked, your subscription may be placed on a waitlist and activated on a first-come, first-served basis. You will not be charged until your advertising subscription becomes active.
While your subscription is active, you authorize Liaison to advertise your business on Google, Facebook, and other platforms using your business name, logo, photos, and profile information. You agree not to hold Liaison liable for any claims, damages, or losses arising from such advertising.
Except for any express warranties stated, Liaison provides its services “as is” and disclaims all express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. Liaison does not guarantee that use of the services will meet your requirements or produce specific results.
These Terms apply to all bookings, appointments, and product orders made through the Liaison Platform. Liaison may update these Terms at any time by posting changes. Updated Terms apply to future bookings or orders. If you do not agree, do not make an appointment or order.
To the fullest extent permitted by law, Liaison is not responsible for the quality, safety, legality, or delivery of any Partner services or products. All services and products are provided solely by Partners, and responsibility rests entirely with them.
Appointment: A booking for Partner services made through the Platform, including changes or cancellations.
Order: A purchase of Partner products through the Platform.
Client / You: The user booking or purchasing Partner services or products.
Partner: A third-party provider offering services or products through the Platform.
Partner Services: Any services or products offered by a Partner.
Partner Contract / Terms of Sale: The specific terms provided by the Partner at booking or purchase, including price, timing, location, cancellation, deposits, no-shows, and discounts.
Cancellation Policy / No Show Policy / Deposit Policy: Partner-defined rules governing fees for cancellations, missed appointments, or advance payments.
Confirmation: Written confirmation of an Appointment or Order via email or the Platform.
Partner Credit / Voucher: Prepaid credits or vouchers issued by or for a Partner.
Pay In-Store Service: A booking made through the Platform with payment made directly to the Partner.
Liaison Appointment Services: Tools for booking, updating, rescheduling, or canceling appointments.
Liaison Payment Services: Platform-enabled payment processing provided through third-party processors.
Liaison Services / Platform: The Liaison website, apps, and related services.
Promo Codes: Promotional codes issued by Partners, subject to their terms.
Liaison operates a platform that connects users with independent Partners offering products and services. Liaison does not own or operate Partner businesses, provide Partner services, or fulfill product orders. Your use of the Platform forms a contract with Liaison. Any services or products you book or purchase are governed by a separate contract solely between you and the applicable Partner, including the Partner’s Terms of Sale.
Liaison acts only as an intermediary and, where applicable, as a commercial agent to facilitate bookings, orders, and payments on behalf of Partners. Payments made through the Platform satisfy your payment obligation to the Partner for that transaction. This does not apply to Pay In-Store Services, where payment is made directly to the Partner.
Partner Services and fulfillment of Appointments or Orders are governed solely by the contract between you and the Partner, including the Partner’s Terms of Sale. Liaison is not a party to that contract.
Partners are responsible for providing services as described and for the accuracy of their listings. While Liaison requires accurate and non-misleading information, we do not independently verify Partner content, and service descriptions or images are illustrative only.
Nothing in these Terms limits your statutory consumer rights. You retain all legal rights for services not performed with reasonable care and skill or not as described, in addition to any rights under these Terms.
To use the Liaison Platform for making Appointments/Orders, you have the option to check out as a guest or create a Liaison Account by signing up and providing certain information such as your name, mobile telephone number, payment details, and a password of your choice.
It's essential to provide accurate and complete information to Liaison and keep it updated through the Liaison Platform. We may verify the information you provide and reserve the right to refuse the use of Liaison Services or the Liaison Platform if inaccurate or incomplete information is provided, without specifying reasons.
Here are some tips to make the most of your experience with Liaison:
Contact Partners directly: Each Partner Profile includes their contact information, enabling you to communicate directly with them. You can also reach out to our support team.
Read the Partner Contract: Partners may have specific terms regarding deposits, cancellations, refunds, taxes, or other matters. Look for links to these terms on the Partner Profile and read them carefully.
Check out safely: Our Liaison Payment Services are designed to ensure a secure online payment experience. Look for the "https://" at the beginning of the checkout link to confirm its security.
Research independently: Check reviews on Liaison and other trusted review sites to gauge the quality of a Partner's products or services.
It's your responsibility (or the recipient's responsibility) to communicate any medical or health-related conditions or special needs to the Partner that may affect or be affected by the Partner Services. This includes providing allergy information and other health details. Failure to disclose such information may result in neither Liaison nor the Partner being liable for any resulting injury, loss, or damages that could have been avoided with proper disclosure.
In connection with your use of Liaison Services, we may send you electronic service messages for various reasons, including security purposes and updates related to your Appointments/Orders. By using Liaison Services, you consent to receive automated text messages from Liaison and its Partners at the phone number you provided during registration. These messages may include promotional content and information about your account and Appointments/Orders. You can manage your preferences for receiving automated messages within your personal profile settings.
For more information on how we handle your personal information and about promotional and marketing messages, please refer to our Privacy Policy.
You may browse Partner Services on the Platform and submit an Appointment or Order. Before confirming, you can review and correct details, and all applicable Partner Terms of Sale—including deposits, cancellations, and no-show policies—will be disclosed. You are responsible for reviewing these terms before confirming.
Liaison acts as the Partner’s commercial agent and forwards your request to the Partner. A binding contract with the Partner is formed when Liaison sends you a Confirmation by email or SMS. All services are subject to availability, and Appointments or Orders may be accepted or rejected on the Partner’s behalf.
Confirmations serve as your receipt from Liaison. Tax receipts, if required, must be requested directly from the Partner. You are responsible for arriving at the Partner’s location as specified to receive services.
By booking through the Platform, you agree to receive required email notices related to your Appointments or Orders, including confirmations, reminders, changes, and cancellations. These emails are mandatory and cannot be opted out of.
If you provide a mobile number, you may also receive SMS messages related to your booking. You may opt out of SMS at any time by replying “STOP” or as instructed. Opting out of SMS does not affect required email notices. Carrier fees may apply.
Liaison may also send promotional communications, which you may opt out of through your account settings or message instructions.
Liaison is not responsible for missed communications due to incorrect contact information, filtering, carrier issues, or disabled notifications. You are responsible for keeping your contact information current.
Partners may offer vouchers or credits redeemable for their services (“Partner Vouchers”). Voucher availability, pricing, and terms are set solely by the Partner and governed by the Partner Contract and Partner Terms of Sale. Liaison is not a party to, and is not responsible for, Partner Vouchers.
Unless otherwise stated, Partners may modify or withdraw voucher offers at any time, except where an Appointment or Order has already been confirmed.
Partners may also issue promotional codes (“Promo Codes”) for use on their services. Promo Code terms are set by the Partner and may be withdrawn or canceled at any time, including for misuse, fraud, or technical issues. Personal Promo Codes may not be shared; public Promo Codes may be shared. Partners or Liaison may cancel Promo Codes believed to be misused.
Partners are solely responsible for honoring vouchers and Promo Codes. Liaison assumes no liability for them.
Prices for Appointments and Orders are shown on the Platform but may change to reflect additional services, goods, discounts, taxes, or fees applied by the Partner at the time of service.
You may optionally tip a Partner after an Appointment through the Platform. Tips are voluntary, paid directly to the Partner, and passed through by Liaison on the Partner’s behalf. Partners receive 100% of tips, less applicable processing fees, and your name may be shared with the Partner.
You must provide a valid payment method and pay all amounts due for Partner Services. Payments may be made through Liaison Payment Services or directly to the Partner for Pay In-Store Services, where available.
When you pay through Liaison Payment Services, Liaison collects payment as the Partner’s agent, and your payment satisfies your obligation to the Partner for that transaction. Currency conversion or card-related fees are your responsibility.
Payments are processed by third-party payment processors and are subject to their terms and your payment provider’s terms, in addition to these Terms.
Stored Payment Authorization and Processing
By providing payment details when booking any appointment, class, subscription, plan, or purchase, you authorize Liaison to securely store and tokenize your card through a PCI-compliant payment processor and to charge it in the future for:
Recurring subscriptions or enrollments
No-show or late cancellation fees under a Partner’s policy
Additional services, upgrades, rescheduled or rebooked services
Outstanding or unpaid balances
No separate “save card” action is required. Your consent to store and reuse your card is given when you provide payment details and agree to these Terms.
Your stored card may be used across all booking types and Partners on the Platform. You may remove a stored card only if there are no upcoming bookings, active subscriptions, or unpaid balances. If a valid card is required, removal may be blocked until a replacement is added.
If a charge fails, we may request updated payment details, retry the charge, and restrict further bookings until payment is resolved. For recurring services, charges will continue per the applicable billing schedule until canceled under the Subscription Terms.
Card data is stored using PCI-compliant tokenization. Liaison does not store full card numbers or CVVs; only limited reference details may be displayed. Stored cards may be used only for authorized transactions related to confirmed services or agreed policies.
Payment services rely on third-party processors and may be unavailable from time to time. Liaison is not responsible for processor errors or interruptions.
Taxes
Partners are responsible for applicable taxes on their services or products. Liaison does not act as the tax provider for Partner Services. Where required, taxes may be included in prices shown or invoiced. Tax invoices are provided by Liaison for Platform payments or by the Partner for direct payments. Product orders may be subject to applicable taxes, including shipping-related taxes.
You may reschedule or cancel an Appointment through the Platform or by contacting the Partner, subject to the Partner’s Terms of Sale and availability. Any rescheduling or cancellation deadlines will be disclosed at booking and must be reviewed before confirmation.
Partners may require a deposit or prepayment (“Partner Credits”) of up to 100% of the Appointment value. Deposits are governed by the Partner Contract, may be non-refundable, and Liaison is not responsible for them.
If a Partner’s Cancellation Policy applies, cancellations outside the permitted timeframe may result in charges of up to the full Appointment amount, and refunds are not guaranteed unless agreed directly with the Partner. If you fail to attend an Appointment, the Partner may enforce a No-Show Policy and charge up to the full amount.
No refunds are provided for cancellations made within the Partner’s stated cancellation window.
Products purchased through the Platform are sold and fulfilled solely by Partners, not Liaison. Partners are responsible for product descriptions, delivery, refunds, returns, and post-sale support. Any issues with a product must be addressed directly with the Partner.
Product Delivery
Products will be delivered by the date shown in your Confirmation or, if none is specified, within 30 days unless exceptional circumstances apply. Delivery is made to the address you provide; PO boxes are not accepted. Partners determine shipping locations and availability.
For international deliveries, you are responsible for all customs duties, taxes, and import charges. Customs authorities may inspect shipments, and additional fees may apply. You are responsible for complying with destination-country laws. Liaison is not responsible for customs delays, charges, or legal compliance.
Delivery terms may vary by Partner and are governed by the applicable Partner Terms of Sale.
If a product is damaged or faulty, the Partner may offer repair, replacement, or refund in accordance with your legal rights. You must notify the Partner in writing with relevant order details. This does not affect your statutory rights. All product-related inquiries must be directed to the Partner who supplied the product. Partner contact details are available in your Confirmation or Partner Profile.
Liaison may restrict or suspend your access to the Platform or Services at any time if we reasonably believe it is necessary, including due to repeated cancellations, no-shows, refunds, chargebacks, failed fraud or credit checks, suspected fraud or account compromise, abusive behavior, violations of these Terms, or conduct that negatively affects the Platform or Partners.
Because Partner Services are provided by independent Partners, Partners may also restrict or refuse access to their services, including limiting profile visibility or preventing bookings or orders. Such Partner-imposed restrictions are determined solely by the Partner and cannot be overridden by Liaison.
Any declined payment, chargeback, or payment reversal is a breach of your payment obligations and may result in immediate suspension or termination of your account and Services.
If a chargeback occurs, your account may be blocked and associated data, services, or third-party integrations may be canceled. Access will not be restored until all outstanding amounts are paid in full, including any chargeback-related fees, processing costs, or third-party charges.
If you have a payment issue, you should contact Customer Support before initiating a chargeback. Unwarranted chargebacks may result in additional fees and liability for all reversed charges.
Liaison reserves the right to dispute chargebacks and provide evidence of authorization and service delivery to payment providers.
Where Liaison breaches these Terms or is negligent, we are liable only for losses that are a foreseeable result of that breach or negligence. Losses are foreseeable if they were an obvious consequence or reasonably contemplated when you accepted these Terms.
Liaison is not liable for indirect or consequential losses, including loss of income, revenue, profits, business, anticipated savings, or wasted management time.
Liaison is not responsible for losses arising from unauthorized access to your account unless caused by Liaison’s gross negligence or willful misconduct. You are responsible for safeguarding your credentials and for all activity on your account.
Liaison is not liable for the provision or non-provision of Partner Services or Products. Partners are solely responsible for fulfilling their obligations under your contract with them.
You agree to indemnify and hold harmless Liaison and its affiliates, officers, directors, employees, agents, licensors, and contractors from any claims, losses, liabilities, damages, costs, or expenses (including attorneys’ fees) arising from:
Your use or misuse of the Platform or Services
Any content or information you submit, including false or misleading information
Your violation of these Terms or applicable law
Your infringement of third-party rights, including those of Partners
Your negligent or willful misconduct
Any use of the Platform through your account credentials
Use of the Liaison Platform is currently free for clients, but Liaison may introduce fees in the future with advance notice. You may then choose to continue or stop using the Platform.
You may not assign these Terms without Liaison’s prior written consent. Liaison may provide notices via the Platform, email, or postal mail.
These Terms, together with referenced documents, constitute the entire agreement between you and Liaison and supersede all prior versions. Failure to enforce any provision is not a waiver. If any provision is unenforceable, the remaining provisions remain in effect.
These Terms are governed by the laws of England, and the English courts have non-exclusive jurisdiction over disputes relating to Partner Services ordered through the Platform.
Words in the singular include the plural and vice versa.
Liaison may update these Terms or modify, suspend, or discontinue the Platform or any feature at any time by posting updates. Continued use constitutes acceptance. Subject to these Terms, Liaison grants you a limited, personal, non-exclusive, non-transferable right to use the Platform.
Liaison may restrict access to features or services without notice or liability, but changes will not affect existing Bookings or Orders.
Marketplace Payments are payments between Consumers and Service Professionals facilitated through Liaison’s payment partners. Liaison is not a party to these payments or to any Pro Services and does not sell or provide Pro Services. Marketplace Payments generally apply to services only unless otherwise stated.
By using the Platform as a Service Professional, you authorize Liaison to act as your limited payment agent solely to facilitate and receive Marketplace Payments. Payment obligations between users are satisfied once Liaison receives payment on behalf of the receiving user, subject to dispute rights.
Consumers contract directly with Service Professionals for Pro Services. Liaison does not offer, sell, or guarantee Pro Services, except as expressly provided under the Liaison Guarantee in its role as a marketplace.
Service Professionals remain fully responsible for performing services as agreed and resolving material deviations. Liaison may delay, reverse, or withhold disbursements during dispute reviews and may reverse payments where refunds or guarantees apply. Any balances held are subject to these resolutions.
Consumers authorize Liaison and its payment partners to charge their selected payment method for all Marketplace Payments, including recurring or one-time charges, in accordance with the Stored Payment Terms. You must keep payment information current and must not share payment credentials with others.
Liaison may restrict or revoke available payment methods at its discretion. While reasonable safeguards are used, Liaison disclaims liability for unauthorized disclosure of financial information to the extent permitted by law.
If you link a bank account, you authorize ACH debits for approved amounts and permit verification checks as needed to resolve disputes. This authorization remains in effect until canceled in writing with reasonable advance notice. Partial debits may be used to complete payment, not exceeding the total amount owed. You are responsible for applicable ACH fees, return fees, collection costs, and reasonable attorneys’ fees. Liability for unauthorized ACH transactions is governed by applicable federal law and your bank’s reporting requirements.
Some sites offer monthly or annual subscriptions for certain services.
During an active Subscription Term, the Subscriber is granted access to Liaison’s Products and Services, including cloud-based back-end systems and front-end interfaces (such as web, mobile, and integrations) that support business management and marketing through the Liaison Platform. Certain features or functionality may require additional subscriptions or be subject to supplemental terms.
The following terms apply to these Subscription provisions:
Claim: Any legal demand, action, or proceeding.
Confidential Information: Non-public, proprietary, or confidential information of a party.
Party / Parties: Liaison or the Subscriber, individually or collectively.
Personal Data: Information relating to an identifiable individual.
Platform Subscription Term: The subscription duration specified in the applicable order.
Products and Services: Liaison products and services covered by the Subscription.
Liaison: Liaison Inc., a Delaware limited liability company.
Liaison Platform Cost: The recurring subscription fee for Platform access.
Services: Services offered by the Subscriber to end users.
Subscriber: The entity holding an active Liaison subscription.
Subscriber Data: Data or content provided or controlled by the Subscriber within the Platform.
Subscription: The active subscription(s) to Liaison Products and Services.
Subscription Term: The total duration of all active Subscriptions.
Taxes: Applicable governmental taxes, fees, or assessments.
Term: The current Subscription Term.
Third-Party Products: Products or services not provided by Liaison that may integrate with the Platform.
User: The Subscriber or any authorized employee or third party acting on the Subscriber’s behalf.
The Subscriber is responsible for ensuring that all Subscriber Data complies with applicable laws and does not infringe third-party rights. The Subscriber must promptly remove any non-compliant data and warrants that Subscriber Data will not include Sensitive Personal Information. The Subscriber is solely responsible for complying with all privacy and data protection laws, including obtaining required consents and making appropriate disclosures in its privacy policy.
The Subscriber agrees to defend and indemnify Liaison, at its own expense, against any third-party claims arising from the Subscriber’s violation of data protection laws, its privacy policy, or this Agreement, and to pay any resulting damages or settlements.
The Subscriber must pay all amounts due under the Agreement in full and on time. You authorize Liaison to charge your designated payment method for all amounts due during the Term. Payments are charged in advance and are non-refundable. You must promptly notify Liaison of any changes to your payment method. Liaison may suspend Subscriptions for non-payment and is not required to provide services while amounts are unpaid.
If a Subscription is suspended for non-payment, all remaining amounts for the Subscription Term become immediately due. You agree to pay all collection costs and fees incurred by Liaison, and past-due amounts may accrue interest at the maximum rate permitted by law, treated as liquidated damages and not a penalty.
You may add, modify, upgrade, downgrade, or remove Subscriptions through the Platform. Any change authorizes Liaison to charge prorated fees for the current Term and the revised Subscription Cost going forward. Downgrading may result in loss of data, features, or functionality. You accept all risks of downgrades and release Liaison from liability arising from such changes. Liaison may modify, add, or remove features from time to time, provided such changes do not materially impair use of the Products and Services. If a change materially affects you, your sole remedy is to terminate the affected Subscription within thirty (30) days of notice.
Liaison may offer additional features or services subject to separate terms and fees. You may not use them unless you accept the applicable terms. Liaison may also provide beta or pre-release features. These are experimental, may be incomplete or changed, may never be released, and are provided “as is” without warranties. Use of beta features is at your own risk, and Liaison’s indemnity obligations do not apply to them.
Liaison does not guarantee search rankings, ad placement, traffic volume or quality, or business or revenue results from any Subscription. Outcomes depend on many factors beyond Liaison’s control. Liaison may use aggregated Subscriber data to generate insights for general advertising or analysis. You acknowledge that you are not relying on any statements or promises outside this written Agreement.
Liaison exclusively owns the Platform, technology, and all related enhancements (“Liaison Proprietary Data”). Nothing in this Agreement grants the Subscriber any ownership or rights in Liaison’s technology, Products, Services, Machine Learning Advertising, or SAM. Subscriber Data remains the Subscriber’s property. Each party must keep the other’s confidential information confidential and may use it only as permitted by this Agreement or as required to perform or enforce it.
We have established a privacy policy covering the collection, use, and disclosure of user information, which can be found here.
Liaison may modify, suspend, discontinue, or restrict access to any part of the Services at any time, with or without notice, and for any reason. This includes limiting features, removing content, or restricting access. Liaison is not liable for any changes, interruptions, or loss of data or content resulting from such actions. Continued use of the Services constitutes acceptance of any changes. If you do not agree, your sole remedy is to stop using the Services.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the site, please contact us. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services by mail at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (916) 445-1254 or (800) 952-5210. Please be sure to identify the specific website, software, or service about which you have a question or complaint and how we can contact you.
We believe we will be able to resolve most disputes or issues you may have using our sites and services. In the unlikely event we are not able to resolve a dispute or issue, we prefer to specify now what each of us should expect in order to avoid any confusion later. Accordingly, you agree to the following resolution process.
Since we always prefer to find ways to satisfy you as quickly and efficiently as possible, before initiating any arbitration proceeding, you agree to first discuss the matter informally with us for at least 30 days. To do that, please send your full name and contact information, your concern and your proposed solution by email and mail to us at: Liaison, Inc 7415 Southwest Parkway, STE 6-500-725, Austin, TX, 78735, USAAttn: Legal Department.
If we are unable to mutually agree upon a resolution after the 30-day period, you agree that any claim you may have against us regarding these TOU or our sites and services will be resolved through binding arbitration administered by JAMS and governed by the then current JAMS Streamlined Arbitration Rules and Procedures. It is important to us that we address any issues you might have promptly. To help us do that, you agree to begin any arbitration within one year after your claim arose; otherwise, your claim is waived.
We prefer to resolve our issues with you directly and, accordingly, you agree to arbitrate with us only in your individual capacity, not as a representative or member of a class. As such, your claims may not be joined with any other claims and there will be no authority for any dispute to be arbitrated on a class-action basis or brought by a purported class representative.
You agree that arbitration will be exclusively held in Harris County, Texas and that each party will be responsible for its own costs, including paying any JAMS filing, administrative and arbitrator fees in accordance with JAMS rules. In order to select an arbitrator, each party agrees to provide a list of two available arbitrators that have experience with the subject matter. Each party may strike one of the names on the other party's list. The parties will select an arbitrator out of the remaining two arbitrator names. If the parties cannot mutually agree on one arbitrator, JAMS will choose the arbitrator randomly from the two remaining arbitrators. It is important that you understand that the arbitrator's decision will be binding and may be entered as a judgment in any court of competent jurisdiction. If you're not sure what all of this means, of course please feel free to ask an attorney.
Notwithstanding anything in the JAMS Rules to the contrary, the total fees we are required to pay to JAMS—including filing, administrative, and arbitrator fees—will be capped at the lesser of:
You are responsible for your own arbitration-related costs, and we each agree to bear our own legal fees unless the arbitrator awards otherwise under applicable law.
Both parties recognize that without this obligatory arbitration clause, they would possess the right to take legal action in court and to request a jury trial. They also comprehend that there might be cases where the expenses related to arbitration could surpass those of pursuing litigation, and that the opportunity to obtain discovery might be more restricted in arbitration compared to a court proceeding.
Class Action Waiver: Both parties agree that the arbitration will proceed solely on an individual basis and not in any class or representative action. The right to initiate or participate in a class action or any other representative action is expressly waived by the parties. YOU AND LIAISON CONCUR THAT CLAIMS CAN ONLY BE BROUGHT AGAINST EACH OTHER IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR MEMBER IN ANY ALLEGED CLASS OR REPRESENTATIVE LEGAL PROCEEDING. Should a court or arbitrator find the class action waiver in this paragraph to be void or unenforceable for any reason, or if it is determined that arbitration can proceed on a class basis, then the entire arbitration agreement outlined above will be considered null and void, and the parties will be regarded as having not agreed to arbitrate disputes.
Exception: Claims Concerning Intellectual Property and Small Claims Court Cases: Despite the mutual agreement of the parties to settle all disputes via arbitration, either party has the right to bring enforcement actions, validity assessments, or claims stemming from theft, piracy, or unauthorized exploitation of intellectual property in state or federal court, or in the U.S. Patent and Trademark Office to safeguard their or our intellectual property rights ("intellectual property rights'' here refer to patents, copyrights, moral rights, trademarks, trade dress, and trade secrets, but not privacy or publicity rights). For disputes or claims within the scope of its jurisdiction, either party may also pursue remedies in a small claims court.
Right to Opt Out Within 30 Days: The right to opt out and not be subject to the arbitration and class action waiver stipulations mentioned above is yours. By sending a written notice of your decision to opt out (from the email address associated with your Liaison account) with the subject line "ARBITRATION AND CLASS ACTION WAIVER OPT-OUT," you can exercise this right. The notice has to be dispatched within thirty (30) days of either the Effective Date of these Terms or your initial use of the Platform; failing to do so means you will be obliged to settle disputes following the conditions of those paragraphs. If you choose to opt out of these arbitration terms, Liaison will also not be bound by them.
Survival: The provisions within this Arbitration and Class Action Waiver section shall continue to be effective even after the termination of your Account or the Platform.
Governing Law
All aspects of the relationship between you and Liaison, as well as the Terms, will be governed by the laws of Texas, without considering its conflict of law principles. Any claims or disputes against Liaison that are not destined for arbitration must be addressed in a court situated in Travis County, Texas, or a United States District Court in the Western District of Texas, based in Austin, Texas, unless the parties agree otherwise. You consent to the personal jurisdiction of these courts in Travis County or the Western District of Texas for the purpose of litigating any such claims or disputes not going to arbitration. You willingly renounce any jurisdictional and venue defenses that might otherwise be available to you.
By submitting your information, you authorize Liaison, its affiliates, partners, and service providers to contact you using automated or non-automated technology, including calls, texts, and ringless voicemail, for marketing, promotions, updates, account support, surveys, matching with Service Professionals, and other informational purposes. Calls may be placed between 9:00 a.m. and 8:00 p.m. in your local time.
Communications may come from Liaison or up to five third parties that can assist with your request, and may use automated systems, AI, or robotic agents. You acknowledge that automated communications may be inaccurate and agree not to hold Liaison or its partners liable for such inaccuracies. Your consent is not required to purchase products or services.
Liaison may modify these Phone Terms at any time by posting updates, which take effect immediately.
By opting in to receive text messages, you agree that Liaison and its affiliates, partners, and service providers may send you informational and promotional SMS messages using automated or non-automated technology. Messages may relate to account activity, bookings, services, matching Consumers with Service Professionals, offers, updates, and other Liaison-related communications. Consent is not required to purchase goods or services.
You may opt out at any time by replying STOP, request help by replying HELP, or restart messages by replying START. Message and data rates may apply. Message frequency varies based on your use of the Platform.
By enrolling, you confirm that you are at least 18 years old and are the account holder or authorized user of the provided phone number. Your enrollment constitutes consent to receive messages and to the use of electronic records. You may revoke electronic consent by contacting Liaison.
Text messages are delivered via participating carriers and may not be supported on all devices or carriers. Liaison is not responsible for delayed or failed delivery due to carrier issues.
Liaison may modify these SMS Terms at any time by posting updates. Continued participation constitutes acceptance of the revised terms. For privacy practices, see our Privacy Policy.
The Platform is not designed for the collection, storage, transmission, or management of Protected Health Information (“PHI”) under HIPAA. Liaison makes no representations regarding HIPAA or health data compliance and assumes no liability for any misuse of PHI on the Platform.
You may not submit, upload, or transmit PHI through the Platform. Any attempt to do so is a violation of these Terms.
You agree to indemnify and hold Liaison harmless from any claims or liabilities arising from your violation of this section, including claims that the Platform facilitated unauthorized handling of PHI.
The Platform is provided “as is” and expressly disclaims all warranties related to HIPAA or health data regulations. It is intended for non-medical use cases only. You are solely responsible for complying with all applicable privacy, health, and regulatory requirements, including licensing or industry-specific obligations.
Force Majeure. Except for payment obligations, neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, utility failures, labor disputes, war, government actions, or similar events.
No Third-Party Beneficiaries. These Terms create no rights for any third party unless expressly stated.
Notices and Electronic Consent. Liaison may contact you by email, mail, Platform notices, phone, or text. By consenting to calls or texts, you also consent to electronic records of that consent. You may revoke electronic consent by emailing Liaison.
Entire Agreement. These Terms, the Privacy Policy, and any posted policies constitute the entire agreement and supersede prior agreements. If any provision is invalid, the remainder remains in effect.
Waiver. Failure to enforce any provision is not a waiver of that provision or any other.
Statute of Limitations. Any claim related to the Platform or Pro Services must be brought within one (1) year of arising, or it is permanently barred, except where prohibited by law (including for New Jersey residents).
Headings. Section headings are for convenience only and have no legal effect.
Liaison, its affiliates, and service providers may provide agreements, notices, disclosures, billing statements, and other communications (“Communications”) electronically. By consenting, you agree to receive Communications electronically and to use electronic signatures instead of paper documents. If you do not consent or withdraw consent, you may be unable to use the Services.
Electronic Delivery. Communications may be delivered by email, text message, or through Liaison websites or applications, and may include policies, agreements, payment authorizations, receipts, account statements, and tax documents. Electronic signatures may be used and requested as needed.
Withdrawal of Consent. You may withdraw consent by providing written notice to Liaison. Withdrawal will take effect after a reasonable processing period and may result in termination of access to the Services. Liaison will confirm the effective date of withdrawal electronically or by mail.
Liaison may track communications between Consumers and Service Professionals, including those occurring outside the Platform (such as email, phone, or SMS), to enforce these Terms, prevent fraud, and ensure proper fee charging. This may include masking or substituting contact information with forwarding details or similar tracking methods. Except as stated here, Liaison does not review or record off-Platform communications without your consent.
For fraud prevention, fee enforcement, quality control, and training, Liaison may track text messages sent using phone numbers provided on the Platform through a third-party provider. This may include collecting and storing message content, phone numbers, and timestamps.
Liaison may display advertisements, sponsored content, or other paid placements, and may change how such content appears at any time. Service Professionals may pay for enhanced visibility or higher placement in search results, which will be clearly identified. Eligibility for enhanced placement may require meeting quality standards set by Liaison, which may change without notice.
Promotions, including sweepstakes, contests, raffles, discounts, credits, referrals, or free trials, may be governed by separate rules. By participating, you agree to those rules, which control if they conflict with these Terms.
Promotions are offered at Liaison’s discretion, may be limited by user, category, or time, and may be withdrawn or revoked at any time. Benefits apply only if you receive a direct offer, meet all stated requirements, and maintain an account in good standing. Promotions may require specific actions, are generally one-time use, and may not be combined unless stated otherwise.
Liaison may revoke any Promotion or benefit if it believes you engaged in fraud, manipulation, misuse, or violated Promotion terms, including by using multiple accounts or providing false information.
All content on the Platform is protected by copyright, trademark, and other intellectual property laws. Liaison’s names, logos, graphics, and service marks (“Marks”) are protected in the U.S. and internationally. These Terms do not grant any license to use Liaison’s Marks or similar marks in advertising, social media, online services, or any manner that could cause confusion or imply affiliation, sponsorship, or endorsement. Liaison’s Platform and Services may be covered by one or more patents.
Subject to the limited rights expressly granted hereunder, we reserve all rights, title and interest in and to our sites and services, including all related intellectual property rights. No rights are granted to you hereunder other than as expressly set forth herein.
These TOU (along with any documents linked to in these TOU) constitute the entire agreement between you and us and supersede any prior written or oral agreement. Other than our representatives (who are expressly included as named third-party beneficiaries of these TOU), there are no third-party beneficiaries to these TOU. If any provision of these TOU is found by a court of competent jurisdiction to be unenforceable, all other provisions of these TOU will remain in full force and effect.
All claims arising from or related to these Terms, the Platform, or Services are governed by Texas law, without regard to conflict-of-law rules.
Any claim not subject to arbitration must be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to their personal and exclusive jurisdiction. Any such claim must be filed within one (1) year of arising or it is permanently barred.
Claims filed in violation of this section are improperly filed. If you bring such a claim after written notice and fail to withdraw it, Liaison may recover attorneys’ fees and costs up to $2,500.
Electronic Communications and Contracting
By using the Platform or contacting Liaison electronically, you consent to receive communications electronically, including by email or Platform notices. You agree that electronic communications satisfy any legal requirement that such communications be in writing.
You acknowledge that electronic submissions, including acceptances, payments, and confirmations, constitute your agreement and intent to be bound by and pay for all related transactions, policies, contracts, and notices, including cancellations. You are responsible for maintaining the hardware and software needed to access and retain electronic records.
You may stop using the Platform or terminate your account at any time. Liaison may suspend or terminate your access, in whole or in part, at its discretion, including for suspected or actual violations of these Terms.
You may not assign or transfer these Terms or any rights or obligations under them. Any attempted assignment by you is void. Liaison may assign or transfer these Terms freely.
You automatically grant and assign to us, a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into our sites and services any suggestions, enhancement requests, recommendations or other feedback provided by you.
Any failure by us to enforce or exercise any provision of these TOU, or any related right, will not constitute a waiver of that provision or right.