Liaison, Inc and its affiliates (collectively, “our,” “us” or “we”) operate websites, provide products and services through mobile and other applications, and develop software that are governed, as applicable, by our terms of use (our “TOU”). This Children’s & Minors’ Information policy (this “Policy”) applies to our sites and services and are incorporated into our TOU. If there is any conflict between this Policy and our TOU, this Policy will control. By using our sites and services, you are a “user” and you accept and agree to our TOU and this Policy as a legal contract between you and us.
This Section governs how information about children and minors is submitted to and used on the Platform(s). Our Platform(s) are for adults only. Children and minors may not create accounts or directly use interactive features. This Section applies across all Liaison-operated booking brands, sites, apps, and domains (collectively, the “Platform”), including but not limited to services for hair and personal care, daycare/childcare, lessons and tutoring, sports and athletics, camps, extracurricular activities, and other youth, family, or general consumer services.
Minor means an individual under the age of 18. Child means a Minor under 13 (for COPPA purposes).
Parent/Guardian means the Minor’s legal parent or legal guardian.
Provider means any business or organization (including businesses, sole proprietorships, franchises, independent contractors, schools, clubs, teams, camps, studios, gyms, salons, and their authorized staff) that offers services via the Platform.
Minor Information means any information that identifies or relates to a Minor, including name, age/DOB, roster/enrollment/schedule, attendance, emergency contacts, care/health notes (e.g., allergies/dietary needs), skill level/placement, progress notes, incident logs, and Media (photos, videos, audio, messages, or other content depicting or concerning a Minor).
Users must be 18+ to create an account or use interactive features (including payments, messaging, uploads, and bookings). Minors may not register, message, upload content, or otherwise interact directly with the Platform. All Minor Information on the Platform must be submitted by a Parent/Guardian or a Provider.
Provider Role. For Minor Information that a Provider manages for its program(s), the Provider determines purposes and means of processing. In doing so, the Provider is responsible for complying with all applicable laws and obtaining necessary consents. Providers are solely responsible for any Minor Information (including Media) they or their staff upload, import, transmit, sync, or otherwise make available via the Platform (including through roster imports, API/integrations, email-to-upload, or bulk tools). Provider represents and warrants that it has all rights and lawful basis (including verifiable parental/guardian consent where required) to collect, use, and disclose such information and to instruct Liaison to process it.
Liaison Role. When handling Minor Information on behalf of a Provider, Liaison acts as the Provider’s service provider/processor and processes such information solely to deliver the Platform, subject to this Section and our Privacy Policy. For Liaison’s limited independent purposes (e.g., security/fraud prevention, service analytics and improvement as disclosed in the Privacy Policy), Liaison acts as a business/controller.
Schools/Clubs. If the Provider is a school or educational organization, the Provider is responsible for determining whether education privacy laws (e.g., FERPA or state student privacy laws) apply, and for ensuring any required notices, consents, or school-official designations are in place. Unless we have a separate written agreement stating otherwise, Liaison is not a “school official.”
Each Provider represents, warrants, and agrees that it will:
Authority & Consent. Obtain, verify, and maintain appropriate, verifiable parental/guardian consent or authority to collect, upload, use, display, and disclose Minor Information (including Media) via the Platform and keep written records of such consents; provide proof upon reasonable request.
Purpose Limitation. Use Minor Information only for legitimate program and operational purposes (e.g., enrollment, placement, scheduling, attendance, safety, communications with Parents/Guardians, billing/receipts, compliance, and internal reporting) and not for unrelated advertising, sale, or public promotion.
Data Minimization & Accuracy. Upload only information reasonably necessary for the stated purposes and keep it accurate and up to date.
Access Controls. Limit access to authorized personnel on a need-to-know basis and promptly revoke access when no longer required.
Security. Maintain reasonable administrative, physical, and technical safeguards (e.g., secure devices, strong passwords/MFA where available, careful handling of exports/downloads).
Legal Compliance. Comply with all applicable laws (including COPPA for Children under 13, applicable student/minor privacy laws, publicity/portrait rights for Media, and record-keeping/retention obligations).
Retention & Deletion. Retain Minor Information only as required for legitimate business, safety, or legal purposes; securely delete information (including exports) when no longer needed.
Parent/Guardian Requests. Provide a process to receive, verify, and honor Parent/Guardian requests to access, correct, export, or delete Minor Information under Provider control, and, as needed, instruct Liaison through available tools or support channels.
Media Restrictions. Do not use Minor Media for public marketing or advertising (including on public websites or social media) without a separate, explicit written consent from a Parent/Guardian that clearly authorizes such public use.
Third-Party Tools/Integrations. Ensure any third-party services connected by Provider (e.g., storage, comms, analytics) are authorized and compliant; Provider is solely responsible for the acts/omissions of such third parties it selects.
Incident Notice. Promptly notify Liaison (and, where required, affected Parents/Guardians and authorities) if Provider discovers or reasonably suspects unauthorized access, disclosure, or misuse of Minor Information within Provider’s control; cooperate in good faith on response efforts.
Exports & Offline Handling. Any export, printout, local copy, or offline record created or stored by Provider outside the Platform is Provider’s sole responsibility, including its lawful use, security, sharing, and deletion.
Submission Warranty & Rights. Provider represents and warrants that all Minor Information and Media it submits: (a) is collected and processed in compliance with applicable law; (b) does not infringe, misappropriate, or violate any third-party rights (including privacy, publicity, copyright, and trademark); and (c) is authorized for the intended program uses on the Platform.
Proof of Consent; Cooperation. Upon Liaison’s reasonable request, Provider will promptly furnish evidence of required parental/guardian consents/authorizations and cooperate with inquiries related to safety, privacy, or legal compliance.
Third-Party Integrations. Provider is solely responsible for any third-party tools or integrations it enables (storage, messaging, analytics, etc.), including configuration, legal basis, data flows, and vendor compliance; Provider is liable for the acts/omissions of such third parties it selects.
Exports & Downstream Use. Any export, local storage, printing, forwarding, or downstream sharing of Minor Information outside the Platform is Provider’s sole responsibility, including security, lawful use, and deletion.
Instruction to Process. Provider instructs Liaison to process Minor Information as Provider’s service provider/processor solely to deliver the Platform and related services and authorizes Liaison’s bound subprocessors for that limited purpose.
By submitting Minor Information, each Parent/Guardian represents and warrants that they have lawful authority to provide such information and to receive communications regarding the Minor. Parents/Guardians agree to (a) provide accurate and relevant information; (b) use such information solely for appropriate care and program purposes; and (c) promptly request correction or removal of inaccurate or unauthorized content.
We do not permit Children under 13 to create accounts or submit information directly. Consistent with COPPA, Minor Information about a Child under 13 may be processed when provided by a Parent/Guardian or a Provider with appropriate authority/consent for program purposes. We do not sell or share personal information collected from a known Child for cross-context behavioral advertising and do not use such information for targeted ads.
If Media features a Minor, the uploading party must have and maintain authority/consent to share it for program purposes. Public marketing use (e.g., public websites, ads, social channels) requires separate, explicit written consent from a Parent/Guardian specifically authorizing public use. Users must follow takedown requests and applicable law. Liaison may remove Media that appears unauthorized or harmful.
Users (including Providers and Parents/Guardians) may not:
Create accounts for, or allow direct use of interactive features by, Minors;
Upload Minor Information or Media without required consent/authority;
Use Minor Information for behavioral advertising, profiling unrelated to program operations, or for sale/share (as may be defined by applicable law);
Post or route Minor Information or Media to public areas of the internet from the Platform without the necessary, explicit consents;
Scrape, harvest, or attempt to defeat access controls to obtain Minor Information;
Upload Protected Health Information (“PHI”) in violation of the ToS/Privacy Policy or applicable law.
Service Provider/Processor. When acting for a Provider, Liaison processes Minor Information only to deliver the services, follows lawful Provider instructions where technically feasible, and binds subprocessors to confidentiality and appropriate safeguards.
No Sale/Share for Ads (Known Child). Liaison does not sell or share personal information collected from a known Child for cross-context behavioral advertising and does not use such information for targeted ads.
Safety & Legal. Liaison may access, preserve, and disclose Minor Information if we believe in good faith it is reasonably necessary to protect a Minor’s or another person’s safety, comply with law, or respond to lawful requests.
Independent Records. Providers may maintain their own records, systems, and policies outside the Platform; Liaison does not control those systems and is not responsible for Provider’s independent practices.
Non-HIPAA Platform. The Platform is not designed for HIPAA-regulated PHI. Care notes (e.g., allergies/dietary needs) may be submitted for safety and program operations and are treated as sensitive under our Privacy Policy, but the Platform should not be used as a medical records system.
Liaison may (but is not obligated to) monitor, review, or remove Minor Information or Media that we reasonably believe violates this Section, the Privacy Policy, applicable law, or a Minor’s rights. Parents/Guardians may request removal of specific items by contacting support with details sufficient to locate the content. Removal may be limited where we or a Provider must retain data to satisfy legal, safety, fraud-prevention, or dispute-resolution obligations.
In addition to the rest of the ToS, to the fullest extent permitted by law, Providers (and, as applicable, any Parent/Guardian who uploads Minor Information) agree to defend, indemnify, and hold harmless Liaison, Inc., its affiliates, and their officers, directors, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
(a) the submission, use, disclosure, or processing of Minor Information or Media by Provider, its staff, or Provider-selected third parties;
(b) failure to obtain or honor required consents/authorizations;
(c) violation of this Section or applicable law; or
(d) Provider’s independent systems, exports, offline handling, or public postings.
In addition to any other limitations in the ToS, Liaison will not be liable for: (i) a Provider’s or Parent/Guardian’s failure to obtain or maintain required consents; (ii) any posting, export, or public disclosure of Minor Information or Media by a Provider or Parent/Guardian; (iii) actions or omissions of third-party services selected or connected by a Provider; or (iv) a Provider’s or Parent/Guardian’s failure to implement reasonable security or access controls. Nothing in this Section limits liability that cannot be limited under applicable law.
If there is a conflict between this Section and the Privacy Policy, this Section governs roles, responsibilities, and permitted use, while the Privacy Policy governs data practices, rights, and disclosures. Obligations regarding consent, security, retention/deletion, incident notice, indemnity, and limitations of liability survive termination. Capitalized terms not defined here have the meanings in the ToS or Privacy Policy.
Last updated: January 30, 2026