Last updated: June 1, 2025
By booking a service through the Liaison platform ("Platform"), you acknowledge and agree to the following terms. This Release and Waiver is a binding legal agreement between you ("you" or "Customer") and Liaison, Inc. ("we," "our," or "us") and any business ("Merchant") offering services on our platform. These terms apply to any service booked through the Platform, whether online or offline. All terms not defined here have the meaning given them in the Terms of Service.
Liaison, Inc. is not a provider of services listed on the Platform. Our role is limited to enabling bookings between Customers and independent Merchants. We do not vet, supervise, or monitor any service providers, and we do not assume any duty to do so. You agree that any disputes or claims related to services booked through the Platform will be resolved on an individual basis, and not as part of a class or representative action. You further agree to resolve such disputes through binding arbitration as set forth in our Terms of Service. This Waiver forms an integral part of your use of the Platform and any booking made constitutes your acknowledgment and agreement to the terms herein.
You represent that you are 18 years of age or older. If you are booking a service on behalf of a minor, you acknowledge and agree that you are solely responsible for the supervision of that minor throughout the duration of the service and accept this Release and Waiver on the minor’s behalf. If you are booking on behalf of others, you represent and warrant that each participant has read and agreed to this Release and Waiver as if each reference to “you” applied to them.
You understand that activities, offerings, and transactions made available through the Platform—including services, products, consultations, classes, experiences, or other engagements—may involve inherent risks. These risks may include, without limitation, physical or emotional injury, illness, sickness, property damage, financial loss, disability, permanent paralysis, or death, whether arising from your own actions or inactions, those of others, or the conditions or context in which the offering occurs.
You acknowledge and agree that all services booked through the Platform are provided by independent third-party service providers (“Merchants”) who are not employees, agents, or representatives of Liaison, Inc. Liaison does not supervise, direct, or control the quality, safety, legality, or compliance of any service. Each Merchant is solely responsible for obtaining and maintaining any required licenses, permits, insurance coverage, certifications, and for complying with all applicable laws, codes, and regulations relevant to their services. Liaison makes no representations or warranties regarding a Merchant’s legal qualifications, background, or conduct, and disclaims any liability for the acts, errors, omissions, or failures of any service provider. By booking a service, you agree that you are solely responsible for evaluating the suitability, qualifications, and legal compliance of any Merchant you engage through the Platform.
TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, you knowingly, voluntarily, and freely assume all risks, both known and unknown, associated with any service booked through the Platform, including but not limited to risks of illness, bodily injury, disability, death, or property damage. These risks may arise from the actions, omissions, or negligence of the service provider (Merchant), other participants, third parties, or from defects in equipment, unsafe premises, or improper instructions. You assume full responsibility for your participation in any service, regardless of the conditions under which it occurs.
You acknowledge and agree that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, you release, waive, promise not to sue, and agree not to hold Liaison, Inc., its affiliates, partners, or any participating service provider liable for any claims, demands, causes of action, damages (economic or non-economic), losses, expenses, or costs arising from or related to your participation in a service booked through the Platform. This release applies to all legal theories, including but not limited to negligence, contract, tort, product liability, and statutory claims.
If you reside in California, you expressly waive the protection of Section 1542 of the California Civil Code (“Section 1542”), which provides: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS/HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM/HER MUST HAVE MATERIALLY AFFECTED HIS/HER SETTLEMENT WITH THE DEBTOR. You understand and agree that claims or facts in addition to or different from those which are now known or believed by you to exist may hereafter be discovered.
You intend this Customer Release and Waiver to be a complete and unconditional release of all liability to the greatest extent allowed by law. You agree that if any portion of this Waiver and Release is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, all services offered through the Platform are provided “AS IS” and without any warranties of any kind, whether express or implied. Without limiting the foregoing, Liaison, Inc. and any participating service providers expressly disclaim any warranties of safety, merchantability, fitness for a particular purpose, quiet enjoyment, and the adequacy or accuracy of any directions, instructions, or warnings provided to you.
You agree that if, despite this Release and Waiver, you or anyone on your behalf makes a claim against Liaison, Inc. or any service provider relating to a booked service, you will indemnify and hold harmless Liaison, Inc. and such provider from any liability, demand, loss, damage, or costs, including legal fees, that may arise from such claim.
You affirm that you HAVE READ THIS RELEASE AND WAIVER IN FULL and understand the assumptions of risk, release of liability, waiver, and consent contained herein. You further acknowledge that you are voluntarily giving up certain legal rights by agreeing to these terms, and you do so freely and without any inducement or coercion.